8TH CONTINUITY PROGRAM 2023. - Bravo Murillo Business School

8TH DAY | GENERATING COMPETITIVE ADVANTAGE THROUGH EXCELLENCE AND INNOVATION IN OPERATIONS

Excellence and innovation in operations has been the foundation of many of the great success stories that the business world has written: Amazon, Zara, Toyota, etc. It has proven to be an element that competitors cannot copy so easily, because operations management includes everything that defines "how" things are done in a company.

The primary objective of operations management is to deliver the customer promise efficiently, enabling better and different value propositions to be made than the competition.

Through examples in the sessions we will review the keys to improve operations management and introduce schemes and tools to do so.